Registration FAQ

When you fill out the online registration form, we ask you to fill out a number of fields to help identify you.  There are important reasons why we ask each question and filling the form out correctly will help speed you through the registration process.  Below are some of the questions and what we would like you to provide.

The Customer Information page is the billing contact information for the order.  This is the person who will be contacted for any billing questions on the order, but they do not need to be the one receiving the membership.

After you complete the purchase, you will have the opportunity to enter in the names of the individuals the membership is being purchased for.

• Name On Product: This should be the full name of the person receiving the membership, as it appears on your government issued photo id (that you'll need when you pick up your badge on-site).  Even if you're having your badge mailed, it's important this field matches your ID in case you lose your badge and we need to identify you.  No nicknames, cosplay names, handles, etc. here, please.
• Phone Number: If we need to reach you during the con, a good number we can contact you at.  For example, if you lose your badge and someone turns it in to our Lost and Found department, we'll try to let you know.
• E-Mail Address: An email address we can contact you in case we need to.  We never sell your information to others, this is for our contact purposes.
• Date of Birth: Again, this needs to match what's on your photo id.  Please enter as YYYY-MM-DD.
• Member Address: This should be the address of the member as shown on your government issued photo id.  We'll ask this for each attendee you're registering.
• Emergency Contact Name & Phone: We hope we don't need to use this, but in case something happens please provide the name and phone number of someone we can contact.
• Gender: Having some demographic information about our members helps us when we work to bring you great content.  If you'd rather not answer the question, that option is available.

Children 8 and under are admitted free to Otakon when accompanied by a parent/guardian.

Children 9-12 are eligiable for a special discounted child rate for Full Weekend (Supporting Memberships).  Sorry, there is no discounted Single Day (Trial Membership) for children.

All children age 12 and under must be accompanied by a registered parent or guardian at all times.  

Prior to their activation, badges may be transferred to a different individual at no cost to the purchaser. As an alternative, refunds and downgrades may be considered on a case-by-case basis. Please contact Otakon Registration through our contact us form with your request. Decisions by Otakon Staff in these matters are final. 

While we understand unforeseen things can happen, badges are no longer refundable after the badges have been activated or the event has ended.

After you complete your online registration, you will receive an email confirmation from our third-party registration provider, Growtix.  Be sure to check your junk mail/spam folders if you do not see it.

Your receipt email contains your Confirmation ID and a QR code you can print or display on your mobile device.  Bringing this code to Otakon when you pick up your badge (if you did not select to have your badge mailed), along with a valid government-issued photo ID (required), can help speed things up.  Having the QR code is not required to pick up your badge (the photo ID is) and is not a substitute for a valid photo ID.

If you did not recieve your confirmation email, need it resent or need to access your barcode, please log into Growtix's My Tickets page using the email address used when the purchase was made.

Please be aware that if you are paying with a debit card, a hold may be placed on your card for the total amount you intend to pay for membership registration. A separate charge will then appear shortly thereafter for the actual payment. The held charge typically disappears after 5-7 business days depending on your bank. Because it is your bank that places the hold on the card, there is nothing we can do to remove it. If you suspect there was a server error that resulted in a double-charge on your card, please wait 14 days before contacting us.

If you have a medical condition that may affect your ability to get around the convention, when you arrive at the convention center to pick up your badge, go directly to the Member Accessibility booth in the registration lobby to check in and obtain a badge ribbon as well as information on how to get around. For more detailed information please view the Member Services Guide.

For mailed badges instructions on activation will be included in the packages with the badges. For individuals picking up their badges at Otakon, a station will be provided on-site for activation or a link to the activation server will be provided so you can activate the badge using your personal device. 

Badge activation is necessary to complete your registration and to connect you to your badge.