Member Services

Registration and Badge Services

Your first stop at Otakon (unless you opted to skip the lines have your badge mailed to you), our Registration desk is located right inside the main entrace (Salan G/H/I).  Here you can pick up your badge if you pre-registered, or purchase at the door.

Full weekend badges can be picked up any time Registration is open.  Saturday/Sunday badges can not be picked up before Saturday.  Sunday-only badges can be picked up on Sunday only.

Our Badge Services desk is available if you have any issues with your mailed badge.

Operational Hours:

Day Open Close
Thursday 3 PM 10 PM
Friday 8 AM 10 PM
Saturday 8 AM 10 PM
Sunday 8 AM Noon


Member Accessibility

What or Who is Member Accessibility?

Hello! We’re your resource for any accessibility or mobility-related questions while at Otakon. We coordinate with the rest of the convention so that those Members in need of assistance with lines or seating accommodations are taken care of. We also maintain Quiet Rooms for Member use during the con hours, and we have ASL interpreters available on request and working at our larger events.

What should I do if I need help with these sort of things?

You can always contact us before the con, and we’ll do our best to answer your questions and help you plan for a fun trip.

At Otakon, you’ll want to make us your first stop. You can pick up your badge at Member Accessibility and save yourself the hassle. We will be able to answer your questions in person, and give you a ribbon for your badge that gives you access to any accommodations we’re able to offer.

We invite your feedback, and will be adding more detail to this FAQ as we get closer to August. Please contact us if you have any concerns, and we look forward to seeing you there!

Virtual Info Desk

We know you will have lots of questions, and we’re here to answer them for you.  You’ll see more of us on social media, with relevant answers posted publically for all to peruse.  

Ready to ask a question? You can find us online below…

Virtual Info Desk is OPEN for the duration of Otakon with EXTENDED HOURS! We’ll be active and answering questions during the days and hours listed below. We are only open during the weekend of Otakon.

Operational Hours:

Day Open Close
Thursday 8 AM 10 PM
Friday 8 AM 2 AM
Saturday 8 AM 2 AM
Sunday 8 AM 5 PM

We hope you enjoy Otakon 2018 and, if you need us, we’ll be here.


The Virtual Info Desk Ninja Squad

Lost and Found

Have you lost or found an item?

Please visit the Lost and Found department to file a form for your lost item or to turn in a found item.

Lost and Found is dedicated to assist and be of a service to the members and staff when they have either lost or found an item. The purpose of the Lost and Found department is to efficiently and effectively return all items to their rightful owners while abiding and adhering to the policies of Otakorp, Inc.

Each year at Otakon, the Lost and Found Department is to strive in growth of their services by improving their return rate. To accomplish this goal, the department will provide members with the most organized, effective, and respectful services by abiding by the department motto, “Members First”.

Location: Salon F

Operational Hours:

Day Open Close
Thursday 3 PM 10 PM
Friday 8 AM 2 AM
Saturday 8 AM 2 AM
Sunday 8 AM 3 PM

Cosplay Rescue

Cosplay Rescue staff are prepared to fix anything and everything that comes through the door, and have yet to send anyone away without a repair. This may include hot glue failure, worbla re-shaping, makeup smudges, wig wandering, torn seams, torn fabric, snapped staffs, acts of Cthulhu, and logistical restructuring of costumes that defy the laws of physics and fabric. Cosplay Rescue is equipped with privacy curtains for sensitive repairs.

Location: Room 101

Operational Hours:

Day Open Close
Friday 9 AM 9 PM
Saturday 9 AM 9 PM
Sunday 10 AM 3 PM